Terms & Conditions


VIPSanta 2021 – Waterford Winterval

Welcome to the VIPSanta.ie website

Below are the Terms and Conditions of your experience

By placing your order and paying for your VIPSanta tickets, you acknowledge that you have read, and agree to, these terms and conditions:

  • For the VIPSanta experience, bookings are non-refundable and cannot be modified after booking
  • VIPSanta reserves the right to change, modify or cancel events. In this situation, a refund or a new booking will be offered
    • Email us if you have any questions at [email protected] or use our ‘Contact Us’ form
      (office monitored 9-5 Mon to Fri only)
  • All prices are quoted in euro, and tickets must be used on the date and time purchased for
  • Ticket prices:
    • 1 Child (Max. 2 x adults free) = €27 (incl. €2 booking fee). Receives 1x photo & 1x gift book
    • 2 Children (Max. 2 x adults free) = €44 (incl. €2 booking fee). Receives 1x photo & 2x gift books
    • 3 Children (Max. 2 x adults free) = €61 (incl. €3 booking fee). Receives 1x photo & 3x gift books
    • 4 Children (Max. 2 x adults free) = €79 (incl. €4 booking fee). Receives 1x photo & 4x gift books
    • 5 Children (Max. 2 x adults free) = €95 (incl. €5 booking fee). Receives 1x photo & 5x gift books
  • Tickets are non-transferable, and cannot be used for resale without our permission
  • Tickets are not allowed to be used for competitions without consent from the organisers
  • Tickets can be booked online by debit or credit card and once a transaction is completed, a confirmation email will be sent to you with details of your purchase and ticket information. This email accounts for your ticket, so please ensure that your email address is entered correctly to avoid the non – receipt of your ticket
  • Please note that this is a live booking system and ticket availability will decrease accordingly, as they are booked
  • Accessibility: please tick the box when booking if any member of your group has accessibility requirements. Feel free to outline what your requirements are, so that we can provide the best possible support
  • Please ensure to bring the ticket for your visit either printed or displayed on a smartphone
  • Please arrive at VIPSanta 5 to 10 minutes prior to your allocated time slot
  • No-shows or late arrivals will be considered non-refundable cancellations
  • Please allow extra travel time during bad weather and peak traffic times. If you arrive late for your visit, we regret to say that we cannot allow you to partake in the visit as it will affect other paying customers’ wait times. No refund will be issued
  • All members of a group booked on the same booking/ticket will visit Santa as a group within the 5 minute slot. If you are accompanying another family or group, but would prefer your own family to meet with Santa, please make two separate bookings five minutes apart (one for each group wanting a private meet with Santa)
  • Please book your slot per family as the photo is required. Grouping families into the one 5-minute slot (i.e. brothers, sisters, nephews, nieces etc…), will offer less time for photos, and less time for the children to speak with Santa Claus



  • The 5-minute window with Santa will be enforced in order to keep the time slots running smoothly throughout the event
  • Children under 18 years of age MUST be accompanied by at least one adult, and there is a maximum allowance of two adults per booking. Accompanying adults get free admission to this event
  • Parents must supervise their children at all times and we will not be responsible for any injury/s or loss sustained while at VIPSanta. Parents need to be aware that the experience is located using multiple buildings and, in places, multiple floors. It’s therefore imperative that parents supervise their children at all times
  • We want your experience to be a happy and memorable one for you and your companions, however we cannot be liable for distress caused by circumstances beyond our control. For example, the weather or any part of the experience being closed due to circumstances beyond our control
  • We cannot take responsibility for emotional distress or disappointment caused by the role playing of characters for any reason as a result of visiting VIPSanta
  • The timing and sequence of the activities that make up the VIPSanta experience is at the sole discretion of our management
  • This is an unlicensed event, therefore alcohol is prohibited and will not be sold onsite
  • Smoking is prohibited at VIPSanta
  • We will not accept any responsibility for loss or damage to personal belongings while you are visiting VIPSanta
  • You must comply with all instructions from VIPSanta staff at all times, plus applicable health and safety rules, COVID-19 rules, and any security requirements in place
  • In exceptional cases, our staff reserve the right to refuse entry to individuals to VIPSanta, or remove those who have already been admitted, if in their reasonable opinion, the presence of those individuals is likely to create any health and safety or security concerns, or considerably lower the enjoyment of other guests
  • Video cameras are not allowed on the visit. We allow the use of cameras during the visit for the taking of photographs of children that are under your own supervision. Photographs taken of other children are strictly prohibited. We do not supervise the taking of non professional photography and we cannot be held responsible if you or the children under your supervision are in other customers’ photographs
  • Management may carry out professional photography and videography recordings on some of the dates for future promotional purposes
  • We cannot guarantee the availability of extras (ie. snow globes and christmas tree bauble) if it is not added to cart at the time of booking
  • The VIPSanta Grotto and Workshop is indoors, but the food and beverage vendors and seating will be outdoors, and may be subject to weather conditions
  • Covid-19 Protocol – The Management wishes to advise that all current government guidelines regarding Covid-19 safety will be implemented and adhered to throughout the VIPSanta experience. These are subject to change at the government’s discretion. We will require:
    • Digital Vaccination Certificates: In line with Government Restrictions with respect to COVID-19, all attendees over the age of 18 years old must be able to provide proof of vaccination or recovery from COVID-19 within the last 6 months. This will be checked on entry so please have your Digital COVID Certificates and a form of identification with you to avoid any disappointed small and big children.
    • Face Coverings: Attendees over the age of 13 years must wear a mask while inside the Grotto. These may be removed temporarily for your photo with Santa. We need to keep Santa and the Elves safe so please keep your mask over your nose and mouth.
    • Physical Distancing: Please remember to respect other attendees and remember to keep physically distanced while enjoying your visit. When visiting Santa please keep at least 2m away until you are ready for your photo. Unfortunately, children will not be able to sit on Santa’s lap.
    • Hand Hygiene and Respiratory Etiquette: Please remember to sanitise your hands when you arrive. We will provide this at the check in. If you cough or sneeze, please do so into your elbow and remember to sanitise your hands again.
    • Health Monitoring: Please do not attend if you or a member of your group
      • Are displaying symptoms of COVID-19 or are feeling unwell
      • has been identified as a close contact
      • are awaiting the results of a COVID-19 test
  • By purchasing these tickets you are agreeing to the Terms and Conditions and to comply with the event COVID-19 measures.
  • Flashing lights – This is an immersive experience and will feature flashing lights and sound effects / music
  • By clicking ‘Submit & Pay’ in live booking system,  you also agree to the standard Terms & Conditions of sale and service

    Visit Santa this Christmas

    In person at Santa’s Grotto

    This year will be a magical Christmas experience to share with your loved ones this year

    Book Now

    VIPSanta 2021 – The Experience

    at Waterford Winterval

    The Old Sorting Office on the Waterford Quays

    Santa Claus, Santa’s Grotto & his hard working Elves is coming to town!
    Santa & his team of trusty Elves, are making the journey from the North Pole to the wonderful Waterford Winterval this festive season
    Santa and the Elves cannot wait to meet all the wonderful children in the South East as they prepare for Christmas 2021
    From the 19th November, Santa’s Grotto & Yuletide Café will be open every weekend from 11am to 6pm & Every day from 17th – 23rd December

    Sit with

    Sit with Santa at his Grotto to tell him about your adventures & your Christmas wishes

    A Free Photo With Santa

    Bernard, the Head Elf, will be on hand to take a photo of you & your family with Santa Claus

    A Free
    Adventure Book

    Santa will gift a book from “The Adventures of Johnny Magory” stories & books, to each Child

    Extra Memories

    A Gift for someone special or to preserve the memory of your day at Santa’s Grotto

    Add Extras to your booking & the Elves will build a custom Snow Globe or Christmas Tree Ornament of you, Santa & your family’s photograph printed inside

    Adults go Free

    Yes! you read it correctly, up to two adults get to go Free

    Bare in mind, re-living the Santa experience in your adult self and sitting on Santa’s lap is not permitted
    Charlie The Elf, Manager – North Pole Logistics

    Yuletide Café

    While the Elves are busy printing your photo in their workshop.

    Feel free to relax in our Yuletide Café – Delicious treats, snacks & hot drinks on offer

    North Pole Post Box

    Send your letter to Santa Claus. Every evening the Postmaster Elf delivers these letters to Santa himself!

    You are welcome to do this even if you have already written your letter (we know you are all very organised)

    Frequently Asked




    Terms and